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Frequently Asked Questions

Answers to what customers ask us most about supply, ordering and delivery. If yours isn't here, ask Aslag using the chat button, or send us a message.

Company

What is ASLAG-18?
ASLAG-18, trading as UniMedCare Pharma and Medical Supplies Trading, supplies pharmaceuticals, medical devices, PPE and clinical consumables to hospitals, clinics, pharmacies and distributors. We source, quality-check and deliver medical supplies so healthcare providers don't have to manage that themselves.
Are your products certified?
Yes — we source from certified manufacturers and quality-check supplies before they reach you. Quality assurance is central to how we operate, since our customers are healthcare providers.

Products

What products do you offer?
We supply four main categories: • Pharmaceuticals — Generic and branded medicines sourced from certified manufacturers. • Medical Devices — Diagnostic and monitoring equipment for clinics and hospitals. • PPE — Personal protective equipment for healthcare and institutional use. • Consumables — Disposables and everyday clinical supplies, always in stock. You can browse the full catalogue on our Products page.
Do you supply medicines?
Yes. Our Pharmaceuticals category covers generic and branded medicines sourced from certified manufacturers. Tell us what you need and we'll quote availability.
Do you supply PPE?
Yes. We stock personal protective equipment for healthcare and institutional use — part of our regular supply range alongside devices and consumables.

Ordering

How do I place an order?
Send us a quote request through the Contact page with the items and quantities you need. We'll come back with pricing and availability, and confirm the order from there. You can also phone or email us directly if that's easier.
Can I get a quotation?
Yes — quotations are how we price most orders. Use the Contact page to send your requirements, and we'll prepare a written quotation for you.
Do you handle bulk or institutional orders?
Yes. We supply hospitals, clinics and distributors, so institutional volumes are our normal business. Send your requirements through the Contact page and we'll quote accordingly.

Payments

What payment methods do you accept?
Payment terms are agreed per order, so the easiest thing is to ask when we quote you. You can reach us on +63 9954719565 or at w.gilgirasol@gmail.com. Our office is at ILMOH STREET TUBIG-MAMPALLAM, BONGAO, TAWI-TAWI, open Mon–Fri: 8:00 AM – 6:00 PM.

Delivery

How long does delivery take?
Lead times depend on the item and where it's going, so we confirm them per order rather than quoting a blanket figure. You can reach us on +63 9954719565 or at w.gilgirasol@gmail.com. Our office is at ILMOH STREET TUBIG-MAMPALLAM, BONGAO, TAWI-TAWI, open Mon–Fri: 8:00 AM – 6:00 PM.
Which areas do you serve?
We're based in Bongao, Tawi-Tawi and supply healthcare institutions and distributors. Whether we can cover a particular area depends on the order, so please ask us directly. You can reach us on +63 9954719565 or at w.gilgirasol@gmail.com. Our office is at ILMOH STREET TUBIG-MAMPALLAM, BONGAO, TAWI-TAWI, open Mon–Fri: 8:00 AM – 6:00 PM.

Returns

What is your returns policy?
Returns are handled case by case — medical supplies have handling and expiry considerations that depend on the product. Please contact us with your order details and we'll sort it out. You can reach us on +63 9954719565 or at w.gilgirasol@gmail.com. Our office is at ILMOH STREET TUBIG-MAMPALLAM, BONGAO, TAWI-TAWI, open Mon–Fri: 8:00 AM – 6:00 PM.

Contact

How can I contact support?
You can reach us on +63 9954719565 or at w.gilgirasol@gmail.com. Our office is at ILMOH STREET TUBIG-MAMPALLAM, BONGAO, TAWI-TAWI, open Mon–Fri: 8:00 AM – 6:00 PM.
Where are you located?
Our office is at ILMOH STREET TUBIG-MAMPALLAM, BONGAO, TAWI-TAWI. We're open Mon–Fri: 8:00 AM – 6:00 PM.
What are your business hours?
We're open Mon–Fri: 8:00 AM – 6:00 PM. Messages sent outside those hours are picked up the next working day.

Support

I need technical help with the website
For anything wrong with this website or your account, email us at w.gilgirasol@gmail.com or call +63 9954719565 and we'll look into it.

Still need an answer?

Tell us what you need and we'll come back with availability and pricing.

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